Privacy Policy

11 Crew Privacy Policy

Last updated: 05/07/2025

This Privacy Policy describes how 11 Crew (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.11crew.net (the "Site") or otherwise communicate with us (collectively, the "Services"). By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with the revised “Last updated” date, and we will take other actions as required by law.

2. Information We Collect

The types of personal information we collect depend on how you interact with us and may include:

  • Personal Identifiers: Name, email, phone number, billing and shipping address

  • Order Information: Purchase details, payment confirmations, tracking data

  • Account Information: Username, passwords, and security questions (if applicable)

  • Shopping Behavior: Items viewed, added to cart or wishlist

  • Customer Support Information: Communications with our team

  • Usage Data: Device information, browser type, IP address, interaction data (via cookies and tracking tech)

We may also collect limited data from third-party services like payment processors and marketing platforms.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Send you order updates, promotional content, or service-related notifications

  • Prevent fraud or security breaches

  • Improve our website and personalize your experience

  • Comply with legal obligations and enforce terms

4. Cookies & Tracking Technologies

We use cookies and similar technologies (like pixels and scripts) for:

  • Site functionality

  • Analytics and performance tracking

  • Personalized marketing and retargeting

You can control cookies through browser settings or opt-out tools provided on our Site.

5. Do Not Sell or Share My Personal Information

We do not sell your personal information. However, we may share data with advertising partners in a way that could be considered “sharing” under some privacy laws. To opt out, visit our Do Not Sell or Share My Personal Informationpage or enable Global Privacy Control (GPC) on your browser.

6. How We Disclose Your Information

We may share your information with:

  • Service Providers: For payment processing, shipping, and fulfillment

  • Marketing Platforms: To display personalized ads

  • Legal Authorities: As required to comply with laws, regulations, or court orders

We do not share your personal data with third parties for their own marketing purposes without your consent.

7. Data Retention

We retain your personal information for as long as needed to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

8. Your Privacy Rights

For California Residents (CCPA/CPRA):
You may request access to or deletion of your personal data, or opt out of data sharing. We will not discriminate against you for exercising your rights.

To exercise your rights, contact us at customerservice@11crew.net.

For Other U.S. Residents:
If your state has applicable data rights, you may also request access, correction, or deletion of your data.

9. Security & Protection

We use security measures to protect your personal information, but no system is fully secure. If you suspect a security issue, please contact us immediately.

10. Contact Information

If you have any privacy-related questions, contact us at:

Email: customerservice@11crew.net
Mailing Address: PO Box 393, Imperial, CA 92251, United States

11. SMS Communications

By opting in to receive SMS messages from 11 Crew, you consent to receive recurring text messages related to your orders, including mock-up approvals, design confirmations, pickup reminders, and other service-related communications. You may also receive promotional messages, including product drops, exclusive events, and limited-time offers.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELPor contact us at customerservice@11crew.net or call (760) 335-6645.

No mobile information (including phone numbers or SMS opt-in consent) will be shared with third parties or affiliates for marketing or promotional purposes.

Participation in SMS messaging is optional and not required to make a purchase.