Terms of Service

11 Crew Terms of Service
Last updated: 2/17/2025

Welcome to 11 Crew! These Terms of Service ("Terms") govern your use of our website, www.11crew.net (the "Site"), and any related services, including purchasing our products and receiving communications from us. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. General Conditions

By using this Site, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction.

2. SMS & Email Communications & Mobile Phone Number Collection

2.1 Marketing SMS & Email Consent

By providing your mobile number and/or email and opting into communications at checkout or through other signup forms, you consent to receive recurring automated marketing messages and emails from 11 Crew. These messages may include promotional offers, updates, and alerts.

  • Message frequency may vary.

  • Standard message and data rates may apply.

  • Consent is not a condition of purchase.

  • To opt out of SMS, reply STOP to any message.

  • To opt out of emails, click the “Unsubscribe” link at the bottom of any email.

  • For assistance, reply HELP or contact customerservice@11crew.net.

  • View our Privacy Policy for details on data collection.

2.2 Transactional SMS & Email Consent

By providing your mobile number and email, you also consent to receive non-promotional, transactional messagesrelated to your orders. These may include:

  • Order confirmation

  • Shipping and delivery updates

  • Important account notifications

You can opt out of marketing messages at any time by replying STOP, but you may continue to receive transactional messages necessary for order fulfillment.

2.3 Providing Your Mobile Number & Email

When you enter your mobile phone number or email at checkout or in your account settings, you agree that:

  • The information you provide is valid and belongs to you.

  • You will update your account if your contact information changes.

  • You understand that opting into SMS and email is separate from each other.

3. Shipping & Order Fulfillment

Orders in stock are filled within 1-3 business days. Custom orders can take 2-4 weeks, dependent upon production.

3.1 Shipping Options & Delivery Estimates

  • Expedited Shipping: 1-3 business days

  • Standard Shipping: 5-14 business days

3.2 Lost or Delayed Packages

  • Once an order is shipped, we are not responsible for carrier delays.

  • If your package is lost, please contact the shipping carrier directly with your tracking number.

  • If a package is marked as delivered but not received, please check with your local post office or neighbors before contacting us.

3.3 No International Shipping

  • We currently do not service or ship internationally.

  • Orders placed outside the United States will be canceled and refunded.

4. Purchases & Payment

All orders placed through our Site are subject to product availability and acceptance by us. Prices are subject to change without notice. We reserve the right to refuse or cancel orders at our sole discretion.

5. Returns & Refunds

Our return policy is outlined in our Refund Policy.

5.1 Refund and Return Policy

At Imperial Valley Colectivo, including vendor events and our online store at WWW.11CREW.NET, all sales are final. We do not accept refunds or exchanges.

5.2 Non-Refundable Items

The following items are non-refundable:

  • Custom items

  • Art/Vector Work

  • Digitizing

  • Personal apparel provided by the customer for decoration

  • Custom apparel

  • Custom Work or School Uniforms set up by an organization once production has started

  • Sale items

  • Hats or Beanies

  • Jewelry

  • Gift cards

  • Worn Apparel

  • Purchases made at IV Colectivo

  • Purchases made at Local Vendor Events

  • Purchases made on WWW.11CREW.NET

5.3 Damages and Issues

Upon receipt of your order, please inspect it immediately. Contact us within 5 days if the item is defective, damaged, or incorrect so we can address the issue promptly.

6. Do Not Sell or Share My Personal Information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our Privacy Policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales," "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

To opt out, visit our Do Not Sell or Share My Personal Information page and follow the instructions provided.. We do not sell customer data; however, you can still submit a request to opt out of any potential data sharing by contacting us.

To exercise your rights under CCPA, please visit our Do Not Sell My Personal Information page or contact us at customerservice@11crew.net.

7. Contact Information

For any questions about these Terms, you may contact us at: Email: customerservice@11crew.net
Mailing Address: PO Box 393, Imperial, CA 92251, United States

By continuing to use our services, you acknowledge and agree to these Terms of Service.