Terms of Service

Welcome to 11 Crew! These Terms of Service (“Terms”) govern your use of our website, www.11crew.net, and any services we provide, including purchases, custom orders, SMS communications, and event-based promotions. By using our website and services, you agree to these Terms. If you do not agree, please do not use our services.

1. General Conditions

By using this site, you confirm that you are at least the age of majority in your state or province of residence. You agree not to use our products or services for any unlawful or unauthorized purpose and to comply with all applicable laws in your jurisdiction.

2. SMS & Email Marketing Terms (Required Disclosures)

2.1 Marketing SMS & Email Consent

By providing your mobile number and/or email address and opting into communications at checkout, via website popup, event signup, or other sign-up method, you agree to receive recurring marketing messages from 11 Crew. These messages may include:

  • Promotional offers

  • Product drops

  • Event announcements

  • Local market appearances

  • Reminders about upcoming releases

Message frequency may vary. Message and data rates may apply.
To opt out of SMS, reply STOP. For help, reply HELP or contact customerservice@11crew.net.
Visit our Privacy Policy and Terms of Service for full details.

SMS participation is optional and not required to make a purchase.

2.2 Transactional SMS & Email Consent

By submitting your mobile number or email, you also consent to receive transactional updates related to your order or service. These may include:

  • Order confirmations

  • Design and mock-up approvals

  • Shipping and delivery updates

  • Local pickup reminders

  • Customer service communication

Even if you unsubscribe from marketing messages, you may still receive these non-promotional communications needed to complete your order.

2.3 Providing Contact Information

By providing your mobile number or email, you confirm:

  • The information belongs to you

  • You will update us if it changes

  • You understand SMS and email preferences are managed separately

3. Shipping & Order Fulfillment

Orders marked "in stock" are processed within 1–3 business days. Custom orders typically require 2–4 weeks, depending on design approval and production load.

3.1 Shipping Estimates

  • Expedited Shipping: 1–3 business days

  • Standard Shipping: 5–14 business days

We ship only within the United States. Orders placed from outside the U.S. will be canceled and refunded.

3.2 Lost or Delayed Packages

Once an item has shipped, we are not responsible for carrier delays. If a package is marked delivered but not received:

4. Purchases & Payments

All purchases are subject to availability and approval. We reserve the right to cancel or refuse any order. Prices are subject to change at any time without notice.

5. Returns & Refund Policy

All sales are final. We do not accept returns or exchanges unless an item is defective upon receipt.

5.1 Non-Refundable Items

  • Custom apparel

  • Digitizing or vector artwork

  • Customer-supplied apparel

  • Uniforms once production begins

  • Sale items

  • Hats, beanies, jewelry

  • Worn or used items

  • Purchases made at local markets or vendor events

  • Online orders placed at www.11crew.net

5.2 Damaged or Incorrect Items

Inspect your order upon receipt. Contact us within 5 days of delivery if the item is defective, damaged, or incorrect so we can address the issue.

6. Do Not Sell or Share My Personal Information

We do not sell or share mobile opt-in or consent information with third parties for marketing purposes.

As explained in our Privacy Policy, we may share data with service providers to fulfill services, process payments, or deliver communications. You may opt out of data sharing for marketing by visiting our Do Not Sell or Share My Infopage, or by enabling Global Privacy Control (GPC) in your browser.

7. Contact Us

For any questions about our terms, orders, or services, contact us directly:

📧 Email: customerservice@11crew.net
📬 Mail: PO Box 393, Imperial, CA 92251, United States

By continuing to use our site and services, you acknowledge and agree to these Terms.
Please also review our Privacy Policy for details on how your data is collected, used, and protected.