Refund Policy

Refund and Return Policy:

At Imperial Valley Colectivo, including our vendor events, and online store at WWW.11CREW.NET, all sales are final. We do not accept refunds or exchanges. 

The following items are non-refundable:

  • Custom items
  • Art/Vector Work
  • Digitizing
  • Personal apparel provided by the customer for decoration
  • Custom apparel
  • Custom Work or School Uniform set up by an organization and production has been started
  • Sale items
  • Hats or Beanies
  • Jewelry
  • Gift cards
  • Worn Apparel
  • Purchases made at IV Colectivo
  • Purchases made at  Local Vendor Events
  • Purchases made on WWW.11CREW.NET

Damages and Issues:

Upon receipt of your order, please inspect it. Contact us within 5 days if the item is defective, damaged, or incorrect so we can address the issue promptly.

Replacement Process:

If your item is defective and you request a replacement from our online store, please note:

  • You have 5 days after receiving your item to request a replacement if it's defective.
  • Custom items cannot be replaced once proof has been accepted.
  • Vector, artwork, and digitizing fees are non-refundable.
  • Apparel arranged for organizations/companies/schools is non-returnable or refundable.
  • Apparel brought in by customers for custom decoration cannot be replaced.

To be eligible for a replacement, your item must be unworn or unused, with tags, and in its original packaging. Provide the receipt or proof of purchase. Contact us at customerservice@11crew.net to initiate a replacement. We require photos of damaged/defective items. Merchandise differences due to lighting do not qualify for a return/refund. Return postage for replacement items is paid by the customer. Items sent back without requesting a replacement will not be accepted. Address for replacements: 820 N Imperial Ave #393, Imperial, CA, 92251, United States Contact us at customerservice@11crew.net for any replacement questions.

Refund for changing shipping to local pickup:

If your item hasn't been shipped and you want to change shipping to local pickup, contact us at customerservice@11crew.net. If accepted, you'll be automatically refunded on your original payment method within 10 business days. If it's been more than 15 business days since we approved your shipping refund, contact us at customerservice@11crew.net.

 

Production time varies and can be completed within two week from order date. If you haven't received your item after a tracking method has been provided, please contact us via email to customerservice@11crew.net. For items selected for local pickup, we'll notify you once your item is available for pickup. You'll have one week to pick up your item. Please note that failure to pick up your item within this timeframe may result in a $5 holding fee imposed by the store. Thank you for your understanding and cooperation. If you have any questions or concerns, don't hesitate to reach out to us via email at customerservice@11crew.net.